TrouxView Services
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Product Support
Troux has a team of highly trained and experienced Technical Support staff to assist you with any issues you may have and help you get the most out of your Troux products. For all of our customers and partners, our Technical Support staff is here to serve you!
To access the Technical Support Portal, click here
Note: You will have to sign in / register (email or call us to request access) to use these resources.
For your convenience, we've assembled information to facilitate user self-help. This includes:
- Find Solution
A searchable database of queries and answers posted by users and Troux staff. - Log A Support Ticket / View Support
Ticket
Enter and track support requests.
You may also contact us via email, phone or fax should you not find your answers in the above sections. Media requests should be sent to support@troux.com.
The Technical Support Portal is available to customers with an active support maintenance contract. If you are not currently a registered user and would like access, please request access.
We provide telephone technical support for our customers and partners from around the globe. If you are a Troux partner, please refer to your partner program agreement for specific details regarding the available technical support.
United States, Canada and Latin America:
Hours: 9:00 a.m. to 6:00 p.m., Central Time, Monday thru Friday
Tel: 866.273.9371
EMEA (Europe, Middle East, Africa):
Hours: 9:00 a.m. to 6:00 p.m., GMT, Monday thru Friday
Tel: +44 1753 725684
For international distributors, contact your support centers directly for service.
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