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Realize Initial Value Within 30 days. That’s Troux.
Troux offers a suite of professional services, guided by the groundbreaking Troux Enterprise Agile Methodology (TEAM) and Troux Planning process, that includes planning and deployment, training, project management and best-practices consulting – all designed to help you realize payback from your Troux software purchase more quickly. In each case, a set of optimized, agile and repeatable methodologies are used, affording maximum investment value.
Customers may opt to initiate their deployment with Troux’s professional services, select services when expanding their EA program, or involve us with an integration partner. The goal is always the same – self-sufficiency.
Professional services are available for:
- New installations for every type of new deployment, including Troux EA Platform™, Troux Alignment™, Troux Optimization™, Troux Standards™, Troux Information™, Troux for TOGAF™ and Troux eaGov™.
- Upgrades for current system modification.
- Custom development for modeling, metamodeling, tools use, use-case development, reports, workflows, policies, platform validation and specialized data collection.
Service Engagement Levels
Mentored Engagement
Most customers select Troux's Mentored Engagement to ensure the greatest long-term value in the shortest time. With the Mentored Engagement, customers assume the majority of the work to reach self-sufficiency as soon as possible. Mentored Engagements include:
- Installation by Troux
- Troux mentoring through first phase, minimally
- Complete training, including solutions and methodology
- Accountability for business value
- Skills and resources for solution effort provided by customer
Troux-delivered Engagement
There are situations where clients do not have the staff or expertise to perform an implementation and therefore need the assistance to get the system running. Troux-delivered Engagements include:
- Customer does not provide project skills or resources (but is responsible for system)
- Troux performs all solutions work
- Troux does not provide solutions or methodology training
- Hosting option may be available
Partner-delivered Engagements
Customers may want to utilize a partner that they already utilize or require a multi-year offering to help implement and maintain their EA solution. A Partner-delivered Engagement includes:
- Partner installation of system
- Troux or partner customer training
- Customer and partner determine resource assignment
